Refund Policy

Last updated: October 7, 2026

The "See How It All Fits" guarantee: 90 days, money back, one email. Many sellers of digital files offer no refunds at all. We think the product should earn its place, so we do the opposite.

HOW IT WORKS

If the system hasn't shown you how history fits together, or a file won't open on your device and we can't fix it, email us at hello@meanwhilehistory.com within 90 days of your purchase and ask for a refund. Include the email address you used at checkout, or your order number if you have it. There is no form to fill in and nothing to return. You do not have to explain why, and we will not ask you to prove anything. If you want to tell us what didn't work for you, we would genuinely like to know, because it helps us improve the product, but it is not a condition of the refund.

WHAT HAPPENS NEXT

We reply within 24 hours. The refund is issued to your original payment method. Depending on your bank or card issuer, it usually appears within 5 to 10 business days. Once a refund is issued, your licence to use the files ends: please delete them from your devices and stop using them.

WHAT IS NOT COVERED

• Requests made more than 90 days after purchase.
• Repeated purchase-and-refund cycles on the same product. We honour a refund once per customer per product.

CHARGEBACKS

If something has gone wrong, please email us before contacting your bank. A chargeback takes weeks and costs a fee whatever the outcome, and we can almost always solve the problem faster ourselves.

YOUR STATUTORY RIGHTS

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal on distance purchases, which for immediately delivered digital content ends when the download begins and you have consented to that. Our 90-day guarantee is offered voluntarily and is more generous than the law requires. It does not replace or limit any statutory right you have.

CONTACT

Email us at hello@meanwhilehistory.com. We reply within 24 hours.